Save time, energy, money and frustration when you onboard your helpful automated messenger system using Airbnb. It's important to include "[ THIS MESSAGE WAS AUTO-GENERATED ]" or something similar incase you are messaging with a guest and the auto-message sends in the middle of a conversation. It helps the guest understand why they are receiving that message at that exact time. Another thing to keep in mind is that auto-messages allow you to go over house rules and add in charges as needed if guests suddenly become a "bad guest." Lastly, a good thing to remember is that you can press skip on any of your messages to guests if it is simply just not applicable.
Take a look at my process and let me know what you think!
The only platform you need:
- Airbnb Scheduled Messages
First Scheduled Message | Check-in Process
Trigger: Immediately after booking
Hello [guest first name] 😊
Thanks for choosing to stay with us, please look at this quick video with more details about checking into your suite. We hope you enjoy your stay!
Link to Check-in Video
—> https://player.gotolstoy.com/nre4kju0r1tmb
When checking in, a photo ID is required for anyone planning to enter the home, whether they are a day guest (free until 10PM) or an overnight guest ($25/night).
Take a look at our house rules and policies in our Welcome Guide. There will be a quick agreement to complete with this reservation when checking in.
Link to Welcome Guide
—> https://bit.ly/3y9EZbV
Let us know what questions you might have. Our team is here to help!
Management Team :)
[ THIS MESSAGE WAS AUTO-GENERATED ]
2nd Scheduled Message | Reservation Details
Trigger: 15 minutes after booking
Hey [guest first name]! This is a quick confirmation regarding your trip.
ADDRESS
[address]
FREE PARKING
To make sure you get here easily, we’ve provided a map of FREE parking in the area. Again, the property is located on the corner of 22nd and Mifflin Street in Philadelphia. Free parking is limited and can be especially hard to find at night as South Philadelphia is a very popular area.
FREE PARKING MAP & HOW TO GET AROUND
---> https://bit.ly/3Izj0A3
PARKING PERMITS ($15 / Day)
Permit parking is available for Zone 27. It does not guarantee parking, but it will allow you to park anywhere within a few blocks of the property in zones labeled 27. This includes the street directly outside of the property - Mifflin Street.
KEYS
Please contact us prior to arriving at the property to let us know your expected arrival time. When you arrive at the property, give us a call and we will activate your front door access remotely using your fingerprint.
Note: Be sure to arrive at the property by 12:00 AM so our team is available to program your access for your stay. If you need alternative accommodations, simply let us know in advance.
INSIDE THE HOME
All rooms will have a sign outside the room indicating which suite it is. The bathrooms are labeled as well. Explore the home and find your cozy humble abode. :)
RESERVATION DETAILS
* Check-in: [check-in date] at [check-in time]
* Check-out: [checkout date] at [checkout time]
Wifi Network: [wifi name]
Wifi Password: [wifi password]
Number of Overnight Guests: [number of guests]
*early and late check in/out options available.
Please remember that day guests are free between 10AM - 10PM, however, there is a charge for overnight guests in the home and all guests must check-in with a valid photo ID. Violations result in a $50 fine, plus the normal nightly charge however, we hate charging our guests.
Have questions? See if they were answered in the check-in video. If not, we are available to help via the app.
Management Team :)
[ THIS MESSAGE WAS AUTO-GENERATED ]
3rd Scheduled Message | Host Touch Point
Trigger: 9pm the day of check-in
Hey [guest first name]! I see that your check-in is today (or you may already have checked in). I wanted to make sure everything is going smoothly. Please let us know if you need anything or if there’s anything not perfect about your reservation. We want all of our guests to be comfortable and happy 😊
As a reminder, our team is available until 12am and after 10am. We will contact you as soon as possible if you need anything.
Cheers!
Jenna Anderson, REALTOR & HOST
[ THIS MESSAGE WAS AUTO-GENERATED ]
4th Scheduled Message | Check-Out Instructions
Trigger: 6am the day of check-out
Hey, [guest first name]! As a reminder, today is check-out at 11 AM, unless you booked a late 1 PM check-out. If you still would like to book a late checkout, it's only $20 to stay until 1 PM.
Before you leave, there is a quick checklist to complete. Please take a few minutes to follow the instructions and complete the form before leaving. Thank you in advance! It helps keep everything flowing smoothly :)
PS: If you don't have time to do the checklist, no worries! Please simply take a quick picture of your room how you left it and submit the check-out form when you can.
Be mindful to not leave excessive trash in your suite as it can be charged at $35/hr rounded to the fullest hour. We do not like charging guests, so thank you for helping us keep things clean!
Follow the link here to check-out and let us know how we can make your next stay with us more enjoyable 😊
--->> www.skywidephilly.com/checkout
Hope to see you again soon.
Jenna Anderson, REALTOR & HOST
[ THIS MESSAGE WAS AUTO-GENERATED ]
5th Scheduled Message | Extension Proposal
Trigger: 9am the day of check-out
Hello [guest first name]! I wanted to check to see how your stay has been going. If you'd like to stay an extra day or so, we would be happy to extend your visit and would love to offer a discount if it makes sense! To extend, simply send an alteration request before 10AM. If not, no worries and check out would just be at 11AM (or 1PM if you paid for late check out). Let me know if you have any questions.
Jenna Anderson, REALTOR & HOST
[ THIS MESSAGE WAS AUTO-GENERATED ]
6th Scheduled Message | Check-Out Confirmation
Trigger: 11am the day of check-out
Hey! I'm checking on you again 😊 Were you able to check-out okay (or pay for late check out if you needed it)?
If you are staying until 1PM and have already paid, please just shoot us a message so we can confirm everything went through on the backend properly as we do not want disrupt your trip.
As always, we are here if you need anything! 👌
Jenna Anderson, REALTOR & HOST
[ THIS MESSAGE WAS AUTO-GENERATED ]
7th Scheduled Message | 5-Star Review
Trigger: 2pm the day of check-out
Thank you so much for staying during the holidays! It was a pleasure to host you. If you've had a wonderful experience during your trip, please consider leaving a 5-star review today (opposed to a 3 or 4 star). Reviews make a world of difference when it comes to booking places instantly as well as hosting. You were a wonderful guest and I will be giving you a 5-star review. Would you mind doing the same?
Thanks so much! 😊😊
Let me know what you think of this process and how you would modify it for your own use.
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